Frequently Asked Questions
Everything you need to know about shopping with KAI India Online
What is the standard delivery timeline for orders?
Most orders are processed within 24-48 hours. Depending on your location within India, you can expect delivery between 3 to 7 business days.
Do you offer a warranty on your kitchen tools and cutlery?
Yes, all KAI products come with a limited warranty against manufacturing defects. Please retain your invoice to claim warranty services.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and popular mobile wallets through our secure payment gateway.
Can I return a product if I am not satisfied?
We offer a 7-day return policy for unused products in their original packaging. Please ensure the seal is intact for hygiene-sensitive kitchenware.
How can I track the status of my shipment?
Once your order is dispatched, a tracking link will be sent to your registered email address and mobile number via SMS.
Does KAI India offer professional sharpening services?
Currently, we provide guidance on how to use our whetstones and sharpeners. Please check our 'Care Instructions' section for maintaining your blade's edge.